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Your guide to dealing with distributed spam distraction

Distributed spam distraction (DSD) is a sophisticated cyberattack employed by malicious actors to steal valuable information from businesses. But unlike traditional spam, which floods inboxes with unsolicited messages, DSD takes a more covert approach. In the following sections, we will delve into the intricacies of this cyberattack, understand its mechanisms, and discuss countermeasures to combat […]

How VoIP features can turn on-hold time into valuable moments

Clients often have to deal with being put on hold during a phone call and greeted by dull music or repetitive messages that do little to ease the frustration of waiting. As a business owner, you can do several things to make this experience better for your clients. Enhancing the on-hold experience is not only […]

Surviving the unexpected: Why SMBs need a business continuity plan

No business owner wants to think about the possibility of a crisis that could halt operations, but the truth is that disasters can strike at any time. Whether it’s a pandemic, a cyberattack, or a natural disaster, unexpected events can significantly impact a company. That’s why it’s crucial to create a business continuity plan (BCP) […]

5 BYOD security tips every business should know

With the rise of remote work, bring your own device (BYOD) has become more prevalent, allowing employees to use their personal devices for work. But this flexibility introduces new security challenges for companies. The use of personal devices to access work-related data may expose sensitive information to potential threats. Therefore, it’s vital to take proactive […]

Business VoIP: Tips to troubleshoot common issues

Many small- or medium-sized businesses could benefit from switching to Voice over Internet Protocol (VoIP) phone systems. But you can’t take advantage of the cost savings or improved efficiency without understanding how to use this technology properly and deal with the occasional issue. Here are some of the most common VoIP issues and how to […]

Collaboration in the digital workplace: Groups vs. Teams vs. Yammer

Are you looking for tools to help you communicate and share documents with coworkers? Microsoft 365 offers a powerful suite of options to choose from. By understanding the benefits of Groups, Teams, and Yammer, you can decide which platform best fits your needs. Whether you’re seeking an easy way to post updates and share files […]

Protect your business with a disaster recovery plan

No organization wants to experience the nightmare of losing valuable customer data, financial records, or confidential documents. Unfortunately, unless proper steps are taken to safeguard your business from these disasters, you may be unknowingly putting your data at risk of getting lost or compromised. Taking proactive measures and creating an effective disaster recovery plan (DRP) […]

Uncovering the risks of password autofill

Convenience reigns supreme in the digital age, and password autofill is a major part of that. But what many people don’t realize is that using this feature can actually put their personal data at risk. By understanding why password autofill is so dangerous, you can take steps to safeguard your sensitive information from malicious hackers. […]

Understanding VoIP Quality of Service

It’s common to encounter call quality problems while using Voice over Internet Protocol (VoIP) phones, even if you have a fast internet connection. This is a widespread issue faced by users of hosted phone services. Optimizing your Quality of Service (QoS) network can help alleviate the headaches that often come with VoIP technology. In this […]