Businesses that use Voice over Internet Protocol (VoIP) phone systems are at risk of theft of service, one of the most common types of VoIP fraud. Theft of service can impact an organization’s VoIP network in several ways, including decreased call quality and increased costs. Here’s what businesses should know about VoIP theft of service […]

Microsoft 365 is a cloud-based productivity suite used by many small- and medium-sized businesses (SMBs). It comes in a wide variety of subscription plans, making it a popular choice for businesses. However, users have expressed some security concerns about storing and accessing data on this platform. Microsoft addresses this issue with Office Delve. What is […]

Having a business continuity plan ensures that you have constant access to your business’s data, even when a disaster strikes your locale. Understandably, your choice of backup storage media will be critical to the success of such a plan. In this blog, we’ll discuss why the cloud is the ideal place to keep your company’s […]

Without technology, businesses cannot compete and succeed. But with the advancement in technology comes the ever-constant threat of hackers and cybercriminals. That’s why small- and mid-sized businesses (SMBs) need to protect themselves with robust cybersecurity solutions managed by reputable managed IT services providers (MSPs). The numbers Through the years, the number of SMBs falling victim […]

With remote work becoming crucial to business survival, it’s more important than ever for companies to have a reliable communication system. One option is to issue company phones to remote workers so they can communicate with clients and colleagues. But the ideal solution for most businesses is to use phone apps or softphones, and here […]

For most businesses, surviving the pandemic depended largely on being able to deploy cloud-based solutions that can support remote work setups and connect multilocational workers. This put the burden of operations on IT administrators, whose roles became more crucial and demanding. Microsoft hopes to ease that burden with these new Microsoft 365 Apps admin center […]

A dashboard is a business intelligence tool that allows businesses to track key performance indicators (KPIs). This can be particularly useful for making informed decisions and strategies. Here are some uses of dashboards in real-life business situations. Marketing insights Your organization’s marketing department analyzes a significant amount of data from various channels. Whether their purpose […]

To avoid detection by anti-malware programs, cybercriminals are using fileless malware to initiate attacks. Fileless malware is used to infiltrate trusted applications and issue executables that blend in with normal network traffic, IT processes, and system administration tasks while leaving fewer footprints. Learn more about fileless malware and how they threaten your business. What is […]

For many customers, being put on hold in a call can be annoying. Some may even get frustrated and just hang up. Instead of keeping your business’s callers waiting without anything to do, why not have them listen to useful information that keeps them engaged? With a Voice over Internet Protocol (VoIP) system, doing this […]

As companies gradually adjust to and recover from the effects of the coronavirus pandemic, IT teams must ensure sufficient support for flexible working arrangements through cloud-based solutions. Microsoft stepped up to the challenge by equipping the Microsoft 365 Apps admin center with powerful features that enable IT administrators to handle these tasks more efficiently. Office […]